lithera ([personal profile] lithera) wrote2001-05-31 09:00 am

Things look good.

So, I've been running around inside my head, opening doors. Some of them have been bad discoveries and other have been good. I just realized that cuting myself of from letting feelings was not the answer to my problems. The world fading more and more into the same grey haze was really starting to take a toll on me. So, I started opening up mental doors.

The day at the zoo was the bad side. Later in the night is some of the good part. I don't want to talk about it too much, but I opened a door to find someone who who loves me very much. After appologizing for being an idiot and shutting the door in the first place, I had an amazing conversation and stayed up far too late again.

But I don't mind.

To get to this morning... Sheesh. Some people. I had the phone call of doom this morning and it made me twtich.

Names of companies removed for my own sanity.

Me: *Company name*, how can I help you?

Lady: I'm calling from *Company name* and my CEO has written a book. He'd like to put it on your website.

Me: Okay. We've change how we're doing that. Those deparmtents are operating on e-mail only now and are no longer taking phone calls. Most of the phone calls they were getting were for issues they couldn't handle any way. List the book with Baker and Taylor or Ingrahm and it will get on the website. Or you can write to either of these two e-mail addresses and speak to someone about it.

Lady: So, you're telling me that no one at your company will talk to the CEO of my company? I'm supposed to tell him that you guys won't talk to him?

Me: The two departments that you could talk to are no longer taking calls from anyone, ma'am. We are an internet retailer and are trying to switch all of our customer interaction to the internet.

Lady: So, you're pretty much telling me that your company is telling the CEO of my company to f-off, is that it?

Me: (holds back a sigh) That is not what we're doing. The two departments that he needs to talk to are no longer taking phone calls. They would be pleased to hear from him at either of the e-mail addresses I mentioned.

Lady: What's your name? I'm going to go tell the CEO of my company that your company doesn't want to talk to him.

Me: Katrina. Again, ma'am, may I re-iterate that there are no phone numbers for these people. I could not transfer you to them, you'd get an annoying message that the extension I transfered you to had been disconnected.

Lady: What's your last name? I'm not going to blame this on you, I just need your name.

Me: I could transfer you to either of my leads or my manager if you'd like.

Lady: I'm going to go tell my CEO that you're telling him to f-off. Thanks.

End of conversation.

Kat sighs and goes to tell her manager and leads about said conversation in case it comes back to be annoying later. *grumble*

Ah well. Other than that things are peachy keen.

[identity profile] fireballof3.livejournal.com 2001-05-31 09:59 am (UTC)(link)
I understand your problem. Sometimes I wish i could just turn around and say "Yes, I am telling him to f--k off! Why? Cause you've been a total Bi-ch to me during this whole phone call. Now if you would finally take that big stick outta your a--, I would be more than happy to talk to YOUR supervisor / CEO!"

[identity profile] lithera.livejournal.com 2001-05-31 11:28 am (UTC)(link)
It would have been nice to even be politely bitchy. But I didn't seem to be able to do that, so I was just really, really nice.

Re:

[identity profile] fireballof3.livejournal.com 2001-05-31 11:31 am (UTC)(link)
I can do it. It's easy if they're all bitched off about something that's their own damn fault.

Re:

[identity profile] lithera.livejournal.com 2001-05-31 11:33 am (UTC)(link)
I can do it, I just couldn't this morning.

Re:

[identity profile] fireballof3.livejournal.com 2001-05-31 11:39 am (UTC)(link)
I understand. Always helps if you're caffinated and / or pissy yourself.

[identity profile] quipper.livejournal.com 2001-05-31 10:03 am (UTC)(link)
*grin*

I do that for a LIVING!

With zest!

Re:

[identity profile] lithera.livejournal.com 2001-05-31 11:33 am (UTC)(link)
It would be different if that were what I were paid for. It's getting to be that we're one of the only phone numbers that this company has.

[identity profile] technocracygirl.livejournal.com 2001-05-31 10:40 am (UTC)(link)
Moronic woman. In the words of Chris Tucker, "DO YOU UNNASTAND. THE WORDS. THAT ARE. COMING OUT OF MY MOUTH!" Feh on them all.

But I am glad that you're doing better. YOu seemed horribly, horribly depressed, and I think you deserve better.

*hugs*

[identity profile] lithera.livejournal.com 2001-05-31 11:28 am (UTC)(link)
I have been, but it's all part of figuring out what's going on inside my head. To get the ups, I have to get some downs.

Re: *hugs*

[identity profile] technocracygirl.livejournal.com 2001-05-31 12:54 pm (UTC)(link)
I know. It still sucks. Heh. If it makes you feel better, Kyna's doing the same thing up here.